FAQ's + Fine Print


Our Policies and Guarantee

Guarantee: If you are unhappy with an item you have purchased from us, we will gladly accept it back for store credit within 14 days of receipt. (details below). In the event of a defective product, we will promptly replace the item once a defect has been confirmed. We may request photos from you. If a replacement is not available, we will refund the full purchase amount, including shipping. (See complete details on cancellations, refunds, and defective products below.)

The lark VIP list: We want to thank you for your support by sending you an email newsletter. This mailer may include monthly specials, advance notice of storewide sales and events, and information on new products. You can join by opting in to our email list. We don’t believe in bombarding you with email, and we will never sell or otherwise distribute your email address. You can easily opt-out at any time. Join here!

Privacy statement: We do not sell or share your information with outside companies or third parties. When you purchase from us, we will request your name, billing and shipping addresses, phone number, and credit card information. We need this information only to process and ship your order and do not retain it after the sale.

Pricing and forms of payment: We try our best to enter accurate data on our website; however, we reserve the right to adjust pricing in the rare event of a significant pricing error. You will of course have the option to cancel your order in this event.

For payment on orders, you can use PayPal or a credit card (Visa, MasterCard, Amex, Discover) on our checkout page. Payment is processed in full at the time of order. Payment is secure, as signified on the checkout page address bar.

Shipping

How much is shipping? Rugs and bedding ship for free in lower 48 states. All other items ship at variable rates, depending on the item(s) size, weight, and destination.

Why don’t you offer free shipping? We are a small, independent specialty retail shop. To keep our merchandise prices as low as possible, we do not build shipping into our item prices.

Where do you ship? We ship only within the U.S. To ship to Hawaii or Alaska, please call 541-797-2099 to order. We will provide a quote for these two states, based on the most economical option.

How do you ship? UPS Ground or the US Postal Service Priority Mail (including to PO Boxes). If you need a quote for expedited shipping, please call 541-797-2099.

How do you pack? As part of our commitment to the environment, we re-use all of our incoming packing materials and boxes, so be aware that your shipping box may have markings other than “Lark” on it.

How soon will I get my order? Your order will be shipped within 2 business days if in stock. Some items require a lead time and/or may ship directly from the artist or manufacturer. 

If you have timing concerns, please call or email before ordering to see if your item(s) can ship quickly.

If I order multiple items, will they arrive all at once or separately? Upon receipt of your order, we will advise you if any of the items are delayed. To keep our shipping costs as low as possible, we may wait for your order to be complete and ship it all in one shipment. However, if an item(s) will be delayed more than 2 weeks, we will ship the available items at once, followed by the remaining item(s).

Is free local pickup available? Yes! Just choose this option at checkout if you (or a gift recipient) are able to pick up your order in person. Can’t make it to Bend anytime soon? We can store items for future pick up.

What happens if my item(s) arrive damaged? We pack very well, but handling in transit is beyond our control. We always add insurance for the value of the shipment. If damage occurs, please save the box, contents, and packaging for possible UPS/USPS inspection. You must contact us within 24 hours of receipt of the package to start the claims process. We cannot accept claims after 24 hours.

Returns | Exchanges

Returns/Exchanges

  • Regular merchandise: can be easily returned or exchanged (see instructions below).

  • Sale items: are final sale (no returns or exchanges).

To return/exchange regular merchandise:

  • Call or email for return authorization within 24 hours of receipt of goods. Unfortunately, we cannot honor returns without pre-authorization.

  • Authorized returns must be received at our Bend, OR retail shop within 14 days of return authorization and shipped insured back to us in the original packing, in undamaged/unused condition.

  • For undamaged returns, you will be credited for the purchase amount. Shipping is not refundable unless the item is defective. Items that are damaged by your return shipper are not eligible for refund.

  • For exchanges, simply follow the return instructions above, telling us what items you would like to order instead, or if you would like us to hold a store credit for future use.

Order cancellations and defective products

Due to the high cost of online credit card transactions and the fact that many of our items are made to order, we are unable to accept order cancellations once an order has shipped or is in production. Please ask all questions before placing your order. Simply call or email, and we will be happy to help you. If we can catch the order before it is too far along, we may be able to cancel it and refund your money in full; if we cannot cancel it, the order will be subject to a restocking fee, determined on a case-by-case basis.

In the very rare event of a defective product, please notify us of the issue by email or phone within 24 hours of receipt of your shipment and save all packaging. Do not attempt any repair. We will contact the artist or vendor to arrange replacement or refund. Please note that none of our products come with any extended warranties. Item replacement after usage will be at the discretion of the vendor/artist.